Returns/Faulty Goods Policy
If your device is supplied on our Managed Print Service Agreement then we will repair the device without additional charge throughout the term of the agreement. In the unlikely event we are unable to repair in a timely manner a replacement will be provided. Please see our Managed Print Service Agreement for terms and conditions.
Returns/Faulty Goods Policy for items not covered under our Managed Print Service Agreement
For all other goods not supplied under our Managed Print Service Agreement we always aim to resolve any concerns or technical issues that you may have. In the first instance please contact our technical team on 020 3642 9687 who will be happy to assist. You will be offered a replacement or repair under the manufacturers warranty (usually 12 months).
You must report damaged goods within two days of receipt by calling 020 3642 9687 or emailing firstname.lastname@example.org. We will send a replacement once the item has been returned and the damage inspected.
Faulty Item/Suspected Fault
Call Technical Support on 020 3642 9687. Items which are faulty must be returned within the warranty period (usually 12 months). If a fault is diagnosed by either our or the manufacturers Technical Teams we will provide a replacement within 7 working days provided items are in stock.
Missing or Incorrect Items
In the unlikely event that you receive the incorrect or incomplete goods that do not match those you have ordered you must contact us on 020 3642 9687 within 2 days of receiving your order. In the event of non-delivery you must contact us within 3 days of when you expected to receive your order.
Suitability of Goods
You should check specifications and suitability before ordering.
Goods are not sold on a trial basis.
Return of Unwanted/Incompatible Goods